Refund policy

Return & Refund Policy

At Ninnha, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition as received

  • Include all original tags and packaging

  • Be accompanied by proof of purchase or receipt

How to Start a Return

To initiate a return, please contact us at:

Email: contact@ninnha.com

Once your return request is approved, we will provide:

  • Return instructions

  • The return shipping address

  • A return shipping label (if applicable)

Please note that items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us immediately at contact@ninnha.com so we can resolve the issue promptly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made products

  • Beauty or personal care items

  • Perishable goods

  • Gift cards

  • Final sale or clearance items

If you are unsure whether your item qualifies for return, feel free to contact us before initiating the process.

Exchanges

We currently do not offer direct exchanges. The fastest way to receive a different item is to:

  1. Return the original item

  2. Place a new order once your return is approved

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification.

Returned items must still meet the standard return eligibility requirements listed above.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing may take up to 10 business days depending on your bank or payment provider

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@ninnha.com.

Contact Us

For any questions regarding returns or refunds, please contact:

Ninnha Support Team
📧 contact@ninnha.com